Frequently Asked Questions
General Questions
Taxccount is a leading accounting firm in Canada and offers a wide range of services to its clients. Its services include bookkeeping, tax planning & filing, payroll, and CFO services.
Though there are many reasons to choose Taxccount over other accounting firms in Canada, the most prominent ones are extensive domain expertise, a team of accounting professionals, exceptional client support, and prompt reasons. These qualities give us an edge over our competitors.
Being a full-fledged account firm in Canada, Taxcccount offers a vast range of accounting services to its clients in Toronto, Vancouver, Calgary, Edmonton, Ottawa, and Winnipeg.
We are located in Ontario, Canada.
Process-related Questions
Although Xero and QBO are preferred because they are the industry standard, we also use Sage, FreshBooks, Wave, etc. As long as we can access an accounting system remotely, we can essentially operate with any of them.
You can send all the relevant docs to us through Hubdoc.
In our scoping process, we normally evaluate your situation and offer several solutions; nevertheless, we can work with any online tool or app.
As we work remotely, we won’t be able to provide onsite support.
Pricing
- We first have an introductory call where we discuss your current situation, issues, and concerns; next, we discuss your short- and long-term goals as well as the ideal outcomes;
- We then review your books to determine the prevailing condition and define the scope of work necessary to get you to your ideal outcome; and finally, we discuss your next steps.
- As a last step, we'll have a follow-up phone call when we'll go through a few potential collaboration options and their associated costs.
Even while we typically have some rough ideas after the initial contact, the entire process typically takes around 2-3 business days to fully determine what is best for you and your organization.
There is no one-size-fits-all sort of solution because we work with numerous businesses of all sizes, volumes, workflows, and complexity.
We make sure the recommendation we provide fits your financial constraints and offers the best value for you and your particular company.
Support
We mostly count on phone calls, emails, and zoom video sessions.
For the majority of simpler issues, same-day or next-day responses; for more complicated situations, an acknowledgment and a schedule.
Being with you every step of the way is one of our core company values, thus we always give customer requests top priority and strive to complete them accurately on the first try.
